Info
Delivery & Return
Deliveries
We pride ourselves on our ability to connect with our customers globally. We offer international shipping on all of your daily essentials, ensuring you have access to what you need, no matter where you're located. Our commitment is to deliver your products promptly, affordably, and with utmost care.
Our dedicated team of shipping experts is well-versed in the intricacies of global deliveries. They'll guide you through varying rates, assist in navigating complex customs regulations, and provide insights into delivery timelines, ensuring that your package not only arrives on time but also in pristine condition.
Have questions or need further details about our international shipping options? Please don’t hesitate to contact us. We’re always here to make your global shopping experience seamless and satisfying.
Returns & Exchanges
Upon receipt or collection of goods from RAKUKAMO, we strongly advise you to promptly inspect the items. This ensures they meet your expectations, align with our provided description, and are of impeccable quality suitable for their intended use.
Should you unpack and find any discrepancy, please note that returns are only accepted if the product is deemed faulty, falls short of acceptable quality standards, or does not match the description we've provided. We're committed to your satisfaction and encourage you to reach out with any concerns about your purchase. Your trust is paramount, and we aim to ensure every transaction meets the highest standards of excellence.
FAQ
Q: Why can't I return unpacked products to RAKUKAMO?
We place your safety above everything. Given that our daily essentials are designed for single use, exposure to external conditions could compromise their quality. Therefore, we cannot accept returns for products that have been unpacked. Rest assured, we're devoted to offering you top-quality products, and we thank you for your understanding. Should you have any inquiries, our support team is always ready to assist.
Q: Can I wash and reuse RAKUKAMO daily essentials?
Our daily essentials strike a balance between efficacy, convenience, and environmental responsibility. While labeled as single-use and disposable due to EO sterilization, many of our products are designed for multiple uses. They are washable and reusable, underscoring our commitment to sustainability. We take pride in minimizing waste and offering our customers superior, eco-friendly alternatives.
Become a stocklist
How
We deeply value the relationships we build with our stockists. If you're keen on featuring our curated range of daily essentials in your store, we encourage you to reach out. Simply complete our online form or send us an email at business@rakukamo.com. With competitive pricing and swift delivery, we're dedicated to ensuring you receive your stock promptly. Let's collaborate and drive success together!
Benefits
Joining RAKUKAMO as a stockist grants you access to a realm of exclusive benefits - from special pricing and early bird access to new products, to a suite of bespoke marketing materials and promotions tailored just for you. We view our stockists as partners. This means we're invested in crafting a marketing strategy hand-in-hand with you to bolster your business growth. Our commitment goes beyond providing top-quality daily essentials; it's about ensuring your long-term success with us. Reach out today to explore the advantages of becoming a RAKUKAMO stockist!
Store Policy
Customer Care
At RAKUKAMO, we don't just offer products; we build lasting relationships anchored in trust and satisfaction. Your feedback and inquiries about our range of daily essentials matter greatly to us. That's why our dedicated customer care team is not just available, but eager to assist you. Whether it's a question about a product, feedback on your experience, or any concerns you might have, we're here to listen, help, and ensure you receive the top-tier service you deserve. Your satisfaction drives our commitment, and we're always striving to exceed your expectations.
Privacy & Safety
Your privacy is our top priority. We ensure your personal details are kept confidential and never passed on to other parties. Should you have any queries about how we protect your information or our privacy guidelines, please reach out to us. Shop with the peace of mind that your data is in safe hands.
Wholesale Inquiries
We recognize the value of quality essentials for your clientele. Our commitment is to equip retailers and businesses with top-notch products complemented by exemplary service. Through our wholesale program, we offer attractive pricing and prompt, dependable delivery. Reach out to us today and discover how our essential range can be the catalyst for your business growth.
Rakukamo Customer Service
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